Frequently asked questions

Please consult our website's sizing chart and compare your measurements to determine the best fit.

Our jacket features three heat settings:

Low (95°F/35°C),

Medium(113°F/45°C),

High (122°F/50°C),

with the corresponding LED indicators on the button.

Unfortunately, personalized products are not available at this time.

Yes, you can bring a heated jacket on an airplane, but follow airline and TSA regulations for lithium-ion batteries.

Wearing heated clothing while sleeping in it at a low-temperature setting isn't harmful, but we do not recommend it for safety reasons.

Yes, you can wear heated clothing under other garments or layers for added warmth and comfort.

Absolutely, you can wash your heated jacket on a gentle cycle. Just remember not to tumble dry it; instead, hang the jacket to air dry for the best results and longevity.

Yes, our heated apparel is waterproof.

Yes, you can absolutely use our heated jackets for skiing and various other outdoor activities to stay warm in cold weather conditions.

It is generally safe to wear heated clothing for extended periods, but please make sure you are using temperatures that feel good on your skin, take breaks, and stay hydrated to ensure comfort and safety.

Yes, this jacket comes with a detachable hood, providing you with the option to wear it with or without the hood based on your preference and the weather conditions.

Our heated apparel performs reliably in temperatures below 32℉/0℃. However, for extended exposure to sub-zero conditions, we advise having an additional battery on hand to ensure a continuous heat source.

We are happy to confirm that our jackets come with a battery and charger included. If you haven’t received yours, please get in touch with our support team for further assistance. 

The battery life of a heated jacket can vary significantly depending on several factors, including the jacket's heating settings, environmental conditions, etc...On the lowest heat setting, the battery can last anywhere from 6 to 12 hours. Batteries tend to deplete more quickly in cold weather, please take this factor into consideration with estimating the heating time you have. 

Charging time will depend on several different factors such as current charging level, battery condition, etc. We estimate it will take around 4 hours to fully recharge an empty battery.

If your battery is damaged or starts to swell, discontinue use, remove it from the device, and store it in a cool, dry place away from flammable materials. Please contact us at support@meltivo.com for further assistance. 

The size of the battery is: 3.8 x 1.1 x 2.6 inches (98 x 28 x 66mm), weight is about 6.9 ounces (198g).

It's not uncommon for batteries to experience some level of self-discharge when not in use. Please recharge it again after a longer resting time. 

If you plan not to use your heated jacket for a while, please disconnect the battery from the jacket and keep it in a dry place. For rechargeable batteries, especially before long-term storage, it's a good practice to partially charge them to around 50% of their capacity and recharge them every 3-6 months to maintain their health and performance.

A warm battery during or immediately after use is generally normal. If you notice that the battery is unusually hot or if it becomes hot while not in use, it could be a sign of a malfunction or a damaged battery. In such cases, it's advisable to discontinue use, disconnect the battery and contact our support at support@meltivo.com for further assistance. 

The battery zipper pocket and the power cable are inside the apparel on the left side. 

 1. Ensure that the battery is properly charged and securely connected to the jacket. Sometimes, the battery may not be adequately charged or connected, causing the jacket not to heat.

2. Verify that all wiring and connections between the battery and the heating elements within the jacket are intact and undamaged. Loose or damaged connections can disrupt the correct operation of the heating function.

3. Extreme cold temperatures can affect battery performance. Consider keeping the battery warm in an inner pocket to help maintain its charge.

4. If you've checked all the above factors and the jacket still won't come on, please contact our support team at support@meltivo.com for further troubleshooting. 

First, please check if the jacket is adjusted to its highest setting for maximum warmth. Additionally, it's essential to ensure a snug fit as the heating components work best when in close contact with your body. If the jacket fits loosely, the heating elements may be further from your body, which can affect how warm you feel. Adjusting both the settings and the fit should help you experience the full warmth and comfort of your heated jacket.

Once the jacket is turned on, you can cycle through the different heating modes by single pressing the control button.

Absolutely! If you wish to hide the LED light on the power button while using the jacket, simply press the button twice in rapid succession. This will turn the light off, while the jacket still being in use or being heated. Pressing the button once will restore the light on the button.

The order can be placed via our website: meltivo.com.

Select the item you like and consult size chart prior making a purchase.

*Credit or debit card buyers: 

To complete your purchase using a credit or debit card, follow these steps:

• Click "Add to Cart" to add your item to the cart.
• Proceed to the Checkout page.
• Enter your buyer, shipping, and payment details.
• Click "Complete Order" to finalize your purchase.

Acceptable payment methods are GPay, ApplePay, ShopPay, or credit/debits cards. 

Our system is optimized for swift order processing and immediate dispatch from our warehouse. To make any changes or cancel your order, act promptly: You have just 30 minutes from the time of submission to do so. Reach out to us urgently at support@meltivo.com with your requests.

We're pleased to inform you that we offer international shipping services. To inquire about shipping availability for your country and to obtain additional details regarding shipping timelines, please reach out to us at support@meltivo.com.

We understand that customs and import fees can be an additional concern when making international purchases. We want to kindly inform you that these fees are not covered by the company and are the responsibility of the buyer. We recommend checking with your local customs authorities for specific details regarding any potential fees associated with your international order.

Our jackets are available only for purchase on our website, and it is not sold in physical stores.

Orders can be placed through the website, if you need any assistance with placing an order, our team will be happy to guide you through, please contact us at (989) 465-5550 or at support@meltivo.com. 

If you are not 100% happy with your purchase, you can get a return/refund 30 days from the date the order was delivered, simply provide us via email (support@meltivo.com) with your order number, full name, and product feedback. Item must be unworn, in new condition and in original packaging. Please refer to our Return/Refund policy for all the details and requirements.

We will be happy to accommodate your request and ensure you have the product that fits well. Please contact us at support@meltivo.com for guidance and further assistance. 

If you wish to unsubscribe from receiving promotional emails, please click “unsubscribe” link at the bottom of the email. If you have trouble unsubscribing using the link or if there is no unsubscribe link in the email, you can contact us at support@meltivo.com to request removal from our email list.

Please contact us with the discount code you intended to use, and we'll be glad to apply it to your purchase from our end.

Orders shipped within the United States typically take between 5 to 8 business days to reach their destination. Please note that this timeframe is an estimate and may vary based on factors such as order volume, product availability, and shipping address and could take up to 14 business days. 

Please allow 8 to 14 business days for your order to be delivered. This timeframe is an estimate, and actual delivery times may vary depending on customs procedures and other factors in your destination country. In some cases, delivery may take up to 21 business days.

Your order will be shipped from our warehouse or other fulfillment centers in the US or other countries. The shipment of the order will be allocated based on the stock level, the shipping method, and the shipping locations to choose an optimal shipping route.

Typically, tracking information is updated within 24 business hours of your order. Please allow a bit more time for this update. If you still haven't received your tracking information after this timeframe, please don't hesitate to reach out to our customer support team for assistance.

In the event that your order arrives damaged during shipping, kindly contact us within 3 days of delivery at support@meltivo.com for further assistance. To help us assist you better, please add your name, order numbers, and photos of the defect attached to your email.

Customers assume the responsibility for any return shipping fees incurred during the return process. Return shipping labels are not provided by us.